Last updated: March 15, 2026
This Refund Policy describes how Mass PC Repair handles situations where service outcomes are unsatisfactory or where a refund may be applicable. We believe in being clear and fair, and we want you to understand what to expect before and after a service.
Before beginning any paid work, we provide a written or verbal estimate and explain what the service involves. Work does not proceed without your explicit approval of the scope and estimated cost.
We make no guarantees regarding specific repair outcomes. The success of repairs and data recovery depends on many factors outside our control, including the extent of hardware damage, availability of compatible parts, and the state of software or file systems. We will always communicate our honest assessment of likelihood before any work is undertaken.
Where a diagnostic fee applies, this fee covers the time and effort involved in assessing your device and providing a recommended course of action. Diagnostic fees are charged regardless of whether you decide to proceed with a repair.
Diagnostic fees will be communicated clearly before assessment begins.
We are committed to doing quality work. If you believe a service was not performed as agreed, please contact us within 7 days of collecting your device so we can discuss the concern.
We will assess each situation individually and, where we have not delivered what was agreed and the issue is within our control, we will work to resolve it. Resolution options may include:
We do not issue refunds for services that were completed as described and agreed, where the underlying problem was clearly communicated to be outside the scope of the service, or where the device has subsequently been modified or subjected to other damage.
Parts ordered and installed as part of a repair are sourced in good faith and installed with care. If a part is found to be defective after installation, we will work with the supplier to address this and will replace the part at no additional cost to you where the defect is covered under supplier warranty.
We are not responsible for pre-existing faults in a device that are unrelated to the repair performed.
Data recovery success cannot be guaranteed. Where a recovery attempt is made and no data is recovered, the service fee may be reduced or waived depending on the circumstances, as communicated at the time of service.
We will always tell you in advance if we believe a recovery is unlikely to be successful, and will not proceed without your agreement to the associated costs and realistic expectations.
If you have a concern about a service, please reach out to us directly:
We will always make a genuine effort to address concerns fairly and promptly. Our goal is for every customer to feel they received honest service and good value.
Nothing in this Refund Policy limits or replaces your rights under applicable Canadian consumer protection legislation, including the British Columbia Business Practices and Consumer Protection Act.