Privacy Policy

This Privacy Policy describes how Mass PC Repair ("we," "us," or "our"), located at 2785 Point Grey Rd, Vancouver, BC V6K 1A4, Canada, collects, uses, and handles information when you visit our website at masspcrepair.com or contact us about our services.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our website contact form, email, or phone, we may collect:

• Your name
• Email address
• Phone number
• The details of the computer issue you're describing

We only collect information that is relevant to helping us respond to your inquiry or provide you with services.

1.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through standard web server logs and cookies. This may include:

• Your IP address (typically only in server logs for security purposes)
• Browser type and version
• Pages visited and time spent on them
• The referring URL (the page you came from)

This information is used to help us understand how the website is being used and to improve it. It is not linked to individual identities.

2. How We Use Information

We use information you provide to:

• Respond to your inquiry about our services
• Schedule appointments or provide service estimates
• Communicate about the status of repair work
• Follow up after a service to confirm satisfaction

We do not use your contact information for marketing purposes without your explicit consent. We do not sell your personal information to third parties.

3. Cookies and Website Analytics

Our website uses cookies — small text files stored in your browser — to improve the user experience and gather basic usage analytics. You can control cookie preferences through our cookie consent banner when you first visit the site, or by adjusting your browser settings.

For more detail, see our Cookie Policy.

4. Third-Party Services

Our website may use third-party tools such as Google Analytics to understand aggregate traffic patterns. These services may collect information in accordance with their own privacy policies. We have no control over the data practices of these services beyond our configuration choices.

Our website also embeds a Google Maps element on the contact page, which is subject to Google's privacy policy.

5. Data Security

We take reasonable measures to protect the information you share with us. Contact form submissions are transmitted securely. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

We do not store sensitive personal data beyond what is necessary to manage our service relationship with you, and we do not store financial information such as credit card details.

6. Data Retention

We retain contact information for the period necessary to respond to your inquiry and manage any service relationship. If you'd like your information removed from our records, you can contact us directly to request this.

7. Your Rights (Canadian Privacy Law)

As a Canadian business, we operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation. You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request that we delete your information, subject to legal obligations
• Withdraw consent for the use of your information where applicable

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: [email protected]
• Phone: +1 519-924-2668
• Address: 2785 Point Grey Rd, Vancouver, BC V6K 1A4, Canada